Last updated: 8 October 2026
This is an English translation of the Turkish text. If the two differ, the Turkish text prevails, without prejudice to any mandatory consumer rights you have.
Article 1 – Parties
Service provider (“the Hotel”):
Company: Kapital Elektronik İç ve Dış Ticaret A.Ş.
Trading as: Four Seven Hotel
Address: Aksaray Mah. İnkılap Cad. No: 1/1, 34096 Fatih / Istanbul, Türkiye
Tax office / no: Beyazıt / 4980870007
Phone: +90 212 588 50 07 · E-mail: [email protected]
Consumer (“the Guest”): the person whose name, e-mail address and phone number are given in the booking form.
Article 2 – Subject
This agreement sets out the rights and obligations of the parties, under the Turkish Consumer Protection Law No. 6502 and the Distance Contracts Regulation, for the accommodation service that the Guest books electronically on foursevenhotel.com, as described and priced in the booking summary.
Article 3 – Service and price
The room type, arrival and departure dates, number of guests, services included, total price including VAT and the accommodation tax, payment method and cancellation terms are shown in the booking summary and the confirmation e-mail, which form an integral part of this agreement. Services not included in the price are charged separately at the hotel.
Article 4 – Payment and conclusion of the agreement
With “Pay at the hotel”, the agreement is concluded when the Hotel confirms the booking request and notifies the Guest by e-mail; a request not confirmed within the period shown lapses automatically. With card payment, the amount is charged with 3D Secure when booking and the agreement is concluded when the payment is approved. With bank transfer, the agreement is concluded when the payment reaches the Hotel’s account within the period shown.
Article 5 – Performance
The accommodation is provided at the Hotel on the dates booked. Check-in is from 14:00 and check-out is by 12:00. Under the Turkish Identity Notification Law No. 1774, every guest must present a valid identity document on arrival; if it is not presented, the Hotel is not obliged to provide the service and this is treated as a no-show.
Article 6 – Obligations of the parties
- The Guest confirms that the information given in the booking is accurate and up to date; the Hotel is not responsible for consequences of inaccurate or incomplete information.
- The Guest agrees to follow the Hotel’s rules, to respect public order and not to disturb other guests. Our rooms are non-smoking.
- The Guest is liable for damage he or she culpably causes to the room, the Hotel’s property or third parties.
- The Hotel must provide the service as described in the booking. If, for a reason attributable to the Hotel, the booked room cannot be provided, the Guest is offered a room of the same or a higher category at no extra charge; if the Guest does not accept, the full amount paid is refunded.
Article 7 – Right of withdrawal
Under Article 15(1)(g) of the Turkish Distance Contracts Regulation, there is no right of withdrawal for accommodation services to be provided on a specific date or period.
Article 8 – Cancellation and refund
Cancellations and refunds follow the Cancellation & Refund Policy published on the website and accepted during booking. If different cancellation terms were shown during booking, those terms apply. Refunds are made to the original payment method within 14 days at the latest.
Article 9 – Force majeure
Neither party may claim compensation from the other if the service cannot be provided because of natural disasters, epidemics, war, terrorism, fire, restrictive decisions of public authorities or similar events beyond the parties’ control. In such cases the amount paid by the Guest is refunded or, if the Guest agrees, the booking is moved to another date.
Article 10 – Personal data
The Guest’s personal data is processed in accordance with the Privacy Policy published on the website.
Article 11 – Governing law and disputes
This agreement is governed by Turkish law, without prejudice to mandatory consumer protection rules of the Guest’s country of residence. Disputes may be brought before the consumer arbitration committees of the Guest’s place of residence or of the place where the transaction was made, within the monetary limits announced by the Turkish Ministry of Trade, or, above those limits, before consumer courts after mandatory mediation. For Guests resident outside Türkiye, the consumer arbitration committees and courts of Istanbul have jurisdiction. The Hotel’s booking records, electronic acceptance records and e-mail correspondence may be used as evidence.
Article 12 – Acceptance
Before completing the booking, the Guest confirms having read, understood and electronically accepted the Pre-Information Form, this agreement and the Cancellation & Refund Policy. The agreement takes effect at the time set out in Article 4. The accepted texts are stored with the booking and e-mailed to the Guest on request.