Last updated: 8 October 2026
This is an English translation of the Turkish text. If the two differ, the Turkish text prevails, without prejudice to any mandatory consumer rights you have.
If different cancellation terms were shown to you during booking (e.g. a non-refundable promotional rate), those terms apply. Otherwise the rules below apply.
Cancellation by the guest
- Cancellations made at least 3 days (72 hours) before arrival, counted from the 14:00 check-in time, are free of charge; any payment made is refunded in full.
- For cancellations less than 3 days before arrival and for no-shows, the room rate for the first night is charged; the rest is refunded.
- Bookings at a non-refundable rate cannot be cancelled free of charge; this is clearly shown during booking.
- “Pay at the hotel” requests that have not yet been confirmed can always be cancelled free of charge.
Changing dates
Date changes requested within the free cancellation period are free of charge, subject to availability; if the new dates have a different price, the difference applies.
Cancellation by the hotel
- Booking requests not confirmed within the period shown, and bookings whose payment is not completed in time, lapse automatically; we let you know by e-mail.
- If, for a reason attributable to the hotel, the booked room cannot be provided, you are offered a room of the same or a higher category at no extra charge; if you do not accept, the full amount paid is refunded.
- The hotel may cancel bookings found to be made with false information or for abusive purposes; any payment received is refunded.
Force majeure
If the stay cannot take place because of events beyond the parties’ control, such as natural disasters, epidemics or restrictive decisions of public authorities, the amount you paid is refunded or, if you prefer, your booking is moved to another date.
Refunds
Refunds are made within 14 days of the cancellation at the latest, to the original payment method (for card payments, to the same card). How long the amount takes to appear on your card or account depends on your bank. With “Pay at the hotel”, no payment is taken before arrival.
How to cancel
E-mail [email protected] with your booking number or call +90 212 588 50 07. The time your e-mail reaches us or the time of the call counts as the cancellation time; we confirm your cancellation by e-mail.