Last updated: 8 October 2026
This is an English translation of the Turkish text. If the two differ, the Turkish text prevails, without prejudice to any mandatory consumer rights you have.
This form is provided before you complete your booking, in accordance with the Turkish Consumer Protection Law No. 6502 and the Distance Contracts Regulation. The details specific to your booking (room type, arrival and departure dates, number of guests, total price, payment method and cancellation terms) are shown in the booking summary and the confirmation e-mail and form an integral part of this form.
1. Service provider
Company: Kapital Elektronik İç ve Dış Ticaret A.Ş.
Trading as: Four Seven Hotel
Address: Aksaray Mah. İnkılap Cad. No: 1/1, 34096 Fatih / Istanbul, Türkiye
Tax office / no: Beyazıt / 4980870007
Phone: +90 212 588 50 07 · E-mail: [email protected]
2. Main characteristics of the service
The service is accommodation at our hotel in the room type, for the dates and for the number of guests shown in the booking summary. Services included in the price (e.g. breakfast) are shown on the room page and in the booking summary. Check-in is from 14:00 and check-out is by 12:00; early check-in and late check-out depend on availability and may be charged. Additional guests beyond the number booked require the hotel’s approval and may be charged.
3. Price
The total price, including VAT and the accommodation tax, is shown in Turkish lira in the booking summary; there are no other taxes for you to pay on top of it. Services not included in the price (e.g. restaurant, massage, transfers, minibar) are charged separately at the hotel. Price changes made after your booking is confirmed do not affect your booking. Amounts shown in other currencies are for information only; for card payments your bank may apply an exchange rate difference or a transaction fee.
4. Payment and confirmation
The payment methods available at the time are shown during booking:
- Pay at the hotel: Your booking request becomes final when our hotel confirms it, and we notify you by e-mail. If the request is not confirmed within the period shown during booking, it lapses automatically and we let you know by e-mail. Payment is made at the hotel on arrival.
- Card payment (when offered): The amount is charged on your bank’s 3D Secure page when you book; the booking is final once the payment is approved. Instalment options and any instalment charge are shown separately at the payment step.
- Bank transfer (when offered): The booking becomes final when the payment reaches our account within the period shown during booking; otherwise the request lapses.
5. Performance
The accommodation is provided at our hotel on the dates booked. Under the Turkish Identity Notification Law No. 1774, every guest must present a valid identity document on arrival (a Turkish ID card for Turkish citizens, a passport for foreign nationals); without it we cannot provide the accommodation.
6. Right of withdrawal
Under Article 15(1)(g) of the Turkish Distance Contracts Regulation, there is no right of withdrawal for accommodation services to be provided on a specific date or period. Cancellations and refunds are subject to our Cancellation & Refund Policy.
7. Complaints and disputes
You can send complaints using the contact details above. Disputes may be brought before consumer arbitration committees within the monetary limits announced each year by the Turkish Ministry of Trade, or, above those limits, before consumer courts after mandatory mediation. You can also apply online through the Consumer Information System (TÜBİS) on e-Devlet.
8. Records
This form, the Distance Sales Agreement and the Cancellation & Refund Policy are stored with your booking in the version you accepted, and we will e-mail you a copy on request.